Nara Intelligences

Hotel

Guests answered before they ask.

Pre-arrival messages, direct enquiries answered against real availability and replies to reviews in each guest's language.

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  • Guests ask the same things before arriving
  • Direct enquiries wait, and the guest books elsewhere
  • Reviews decide bookings and many go unanswered

How a hotel hands its guest messages to an agent

  1. Start with pre-arrival messages: directions, check-in time and how to get the keys, a few days before.
  2. Direct enquiries get options against real availability; you confirm the booking and any payment.
  3. Early check-in, extra beds and anything that needs a decision go to reception.
  4. Then reviews: replies drafted in the guest's language, approved by you.

Recipe library

Hotel

Pre-arrival messages

Guests ask the same things before arriving: directions, check-in time, parking.

  1. Sends each guest a welcome message a few days before arrival
  2. Includes directions, check-in time and how to get the keys
  3. Asks for expected arrival time and any special request
  4. Reception handles early check-in, extra beds and other requests that need a decision You decide

Connects to: Gmail, WhatsApp Business

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Hotel

Room enquiries and direct bookings

Enquiries by email need a quick answer on availability or the guest books elsewhere.

  1. Reads the enquiry and picks out dates, guests and room type
  2. Checks the real availability in the room sheet
  3. Replies with the options and prices you have set, and holds the room as pending
  4. You confirm the booking and any payment yourself You decide

Connects to: Gmail, Google Sheets · Done by the Bookings Agent

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Hotel

Replies to guest reviews

Guest reviews decide bookings, and most go without a reply.

  1. Reads each new guest review on Google
  2. Drafts a reply in the hotel's tone, in the guest's language
  3. You approve the replies to positive reviews, all at once if you like You decide
  4. Publishes each reply once you have approved it
  5. Holds complaints and anything involving safety or refunds for you to answer You decide

Connects to: Google Business Profile · Done by the Reviews Agent

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Hotel

Stay invoices at check-out

Guests and companies ask for invoices after they leave, and each one is typed by hand.

  1. Reads the invoice request and the booking details
  2. Prepares a draft invoice with the details the guest gave
  3. Reception checks amounts and tax details and approves the draft You decide
  4. Emails the approved invoice to the guest

Connects to: Gmail, Holded

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Hotel

Finding corporate and group clients

Companies that could send guests all year are never approached.

  1. Finds companies and organisers nearby that fit the profile you describe
  2. Keeps only those you are allowed to contact, and drafts a short first message with your corporate rates
  3. You approve the list and the message before anything is sent You decide
  4. Sends the approved messages, follows up once, and logs replies in the CRM

Connects to: HubSpot, Gmail · Done by the Sales Agent

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Hotel

Daily housekeeping list

Housekeeping starts the day without a clear list of departures and arrivals.

  1. Reads the day's arrivals and departures from the booking sheet early in the morning
  2. Builds a room-by-room list with the order of priority
  3. Posts it in the housekeeping channel
  4. The head of housekeeping adjusts the list for special cases before the team starts You decide

Connects to: Google Sheets, Slack

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