Café

Stop answering the phone between coffees.

Takeaway orders, reviews and the restock list, handled while you serve. You approve what matters.

How a café hands its messages to an agent

Pick the one task that interrupts you most: usually takeaway orders or bookings for the terrace.
The agent answers in your words, checks today's menu and the counter's time, and confirms.
Anything unusual (a large order, an allergy) comes straight to you.
After a week you see what it did and decide on the next task.

Café

Orders arrive as messages while the counter is full, and some get lost.

Reads each order message and asks for anything missing (item, size, pickup time)
Checks the items are on today's menu and the counter can have them ready by then, then confirms the order and the pickup time
Adds it to the day's order sheet the counter works from
Hands any unusual request (a large catering order, an allergy question) to you You decide

Connects to: WhatsApp Business, Google Sheets

Café

Reviews pile up unanswered, and a bad one can sit there for days.

Reads each new Google review as it arrives
Drafts a reply in the café's own tone, thanking the customer and mentioning what they liked
You approve the replies to positive reviews, all at once if you like You decide
Publishes each reply once you have approved it
Flags every low-rated or complaint review and holds the reply until you have read it You decide

Connects to: Google Business Profile · Done by the Reviews Agent

Café

Running out of milk or beans mid-morning because nobody counted.

Connects to: Google Sheets, Gmail, WhatsApp Business

Café

The mailing list exists but the email never gets written.

Connects to: Mailchimp, Google Sheets